# Terms and Conditions
**OrderMonk — E-Commerce Management Platform**
*Effective Date: March 4, 2026*
*Last Updated: March 4, 2026*
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## Introduction
These Terms and Conditions ("Terms" or "Agreement") constitute a legally binding agreement between You ("You", "Your", "User", "Seller", or "Merchant") and **FutureMarx Group Private Limited** ("Company", "We", "Us", "Our"), a company incorporated under the laws of India, operating the OrderMonk platform.
These Terms govern Your access to and use of the OrderMonk platform, including the website at [https://ordermonk.com](https://ordermonk.com), the web application at [https://app.ordermonk.com](https://app.ordermonk.com), and any associated mobile applications (collectively, the "Platform"), as well as all products, services, features, and functionalities offered through the Platform (collectively, the "Services").
This Agreement is an electronic record under the Information Technology Act, 2000 and the rules made thereunder, as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.
**BY CREATING AN ACCOUNT, ACCESSING, OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE PLATFORM OR SERVICES.**
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## 1. Definitions
**1.1** "**Account**" means the registered account created by You on the Platform to access and use the Services.
**1.2** "**Account Information**" means all information and details provided by You during registration and thereafter, including Your name, business name, email address, phone number, billing address, payment details, and any other information required to create and maintain Your Account.
**1.3** "**Authorized User**" means any individual authorized by You to access and use the Platform on Your behalf, including employees, agents, contractors, and other representatives.
**1.4** "**Confidential Information**" means all non-public information disclosed by either party to the other, whether orally, in writing, or by inspection, including but not limited to business plans, technology, technical information, product designs, trade secrets, financial information, know-how, and any information designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
**1.5** "**Customer Data**" means all electronic data, information, text, messages, or other materials submitted, uploaded, or otherwise provided by You or Your Authorized Users through the Platform, including but not limited to product listings, order details, customer information (names, addresses, phone numbers, email addresses), inventory records, invoices, pricing data, shipping details, and transaction histories.
**1.6** "**Documentation**" means all user guides, help articles, API documentation, training materials, and other technical and operational documentation made available by OrderMonk.
**1.7** "**Integrations**" means third-party services, platforms, marketplaces, shipping carriers, payment gateways, CMS platforms, and other external services that connect to the Platform via APIs or other interfaces, including but not limited to Amazon, Flipkart, Myntra, Shopify, WooCommerce, Shiprocket, ClickPost, and other supported platforms.
**1.8** "**Intellectual Property Rights**" means all patents, copyrights, trademarks, trade names, service marks, domain names, trade secrets, know-how, database rights, design rights, moral rights, and all other intellectual property rights, whether registered or unregistered, and all applications and rights to apply for any of the foregoing, anywhere in the world.
**1.9** "**Platform**" means the OrderMonk website, web application, mobile applications, APIs, integrations, tools, and all related infrastructure operated by FutureMarx Group Private Limited.
**1.10** "**Services**" means all products, features, tools, and functionalities offered through the Platform, including but not limited to order management, inventory management, product listing management, shipping and logistics management, analytics, AI-powered insights, marketplace integrations, advertising management, procurement, demand intelligence, and any other services made available from time to time.
**1.11** "**Subscription Plan**" means the pricing tier and associated features, usage limits, and terms selected by You for Your use of the Services, as described on the Platform or in a separate order form.
**1.12** "**Transaction Data**" means information and records generated through Your use of the Services, including order processing records, shipping records, inventory movements, sync logs, analytics data, and other operational data.
**1.13** "**Usage Data**" means data collected by OrderMonk relating to the operation, support, and use of the Services, including system performance data, aggregated usage statistics, feature utilization patterns, and error logs. Usage Data does not include Customer Data.
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## 2. Account Registration and Access
**2.1 Registration.** To access the Services, You must register for an Account by providing accurate, complete, and current Account Information as required by the Platform. You represent and warrant that all information provided during registration and at any time thereafter is truthful, accurate, and complete.
**2.2 Eligibility.** By registering for an Account, You represent and warrant that: (a) You are at least 18 years of age; (b) You have the legal capacity and authority to enter into this Agreement; (c) if You are registering on behalf of a business entity, You are duly authorized to bind that entity to these Terms; and (d) Your use of the Services does not violate any applicable law, regulation, or third-party agreement.
**2.3 Account Security.** You are solely responsible for maintaining the confidentiality of Your login credentials, including Your username and password. You must immediately notify Us at [[email protected]](mailto:[email protected]) of any unauthorized use of Your Account or any other security breach. We shall not be liable for any loss or damage arising from Your failure to protect Your Account credentials.
**2.4 Authorized Users.** You may grant access to Authorized Users through Your Account. You are solely responsible for all activities conducted by Authorized Users under Your Account and shall ensure that all Authorized Users comply with these Terms. You shall promptly revoke access for any Authorized User who no longer requires access to the Platform.
**2.5 Account Accuracy.** You shall keep Your Account Information updated and accurate at all times. Failure to maintain accurate information may result in disruption of Services or suspension of Your Account.
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## 3. Services
**3.1 Scope of Services.** OrderMonk provides a comprehensive e-commerce management platform that includes, but is not limited to:
- **(a) Order Management** — Centralized order processing, tracking, and fulfillment across multiple sales channels.
- **(b) Inventory Management** — Real-time inventory tracking, stock synchronization, and warehouse management across all connected platforms.
- **(c) Product Management** — Centralized product catalog management, listing optimization, and bulk operations with AI-powered suggestions.
- **(d) Marketplace Integrations** — Connectivity with major e-commerce marketplaces including Amazon, Flipkart, Myntra, Meesho, eBay, Etsy, Walmart, and others.
- **(e) Shipping & Logistics** — Integration with shipping carriers including Shiprocket, ClickPost, Delhivery, Blue Dart, eShipz, ShipGlobal, and others for label generation, tracking, and rate comparison.
- **(f) CMS Integrations** — Connectivity with e-commerce platforms including Shopify, WooCommerce, Wix, BigCommerce, Magento, and others.
- **(g) Analytics & Intelligence** — Dashboard analytics, demand intelligence, competitive analysis, and AI-driven insights.
- **(h) Advertising Management** — Integration with advertising platforms for campaign management and performance tracking.
- **(i) Procurement & Finance** — Purchase order management, GST invoicing, and financial reporting tools.
- **(j) AI-Powered Features** — Listing analysis, keyword suggestions, pricing intelligence, and other machine learning-powered tools.
**3.2 Service Availability.** We shall use commercially reasonable efforts to maintain the availability of the Services. However, We do not warrant that the Services will be uninterrupted, error-free, or available at all times. The Services may be subject to scheduled maintenance, upgrades, or unforeseen outages.
**3.3 Modifications to Services.** We reserve the right to modify, update, enhance, or discontinue any part of the Services at any time. We will provide reasonable notice for material changes that may significantly affect Your use of the Services. Your continued use of the Services after such modifications constitutes acceptance of the updated Services.
**3.4 Third-Party Integrations.** Certain Services rely on third-party platforms, APIs, and services ("Third-Party Services"). We do not control and are not responsible for the availability, accuracy, content, or policies of any Third-Party Services. Your use of Third-Party Services is subject to the respective third party's terms and conditions. We shall not be liable for any loss, damage, or disruption arising from changes to, outages of, or discontinuation of any Third-Party Services.
**3.5 Beta Features.** From time to time, We may offer certain features or services labeled as "Beta," "Preview," or "Early Access." Such features are provided on an "as-is" basis without any warranty, and We may modify, suspend, or discontinue them at any time without notice.
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## 4. Subscription Plans and Pricing
**4.1 Plans.** The Services are offered under various Subscription Plans with different features, usage limits, and pricing tiers as described on the Platform. Details of available Plans, including pricing, features, and limitations, are available at [https://ordermonk.com](https://ordermonk.com) or within the Platform.
**4.2 Free Trial.** We may offer a free trial period for new Users. During the trial period, You may access certain features of the Services at no charge. The duration, scope, and eligibility for free trials are at Our sole discretion and may be modified or discontinued at any time.
**4.3 Fees and Payment.** All fees for paid Subscription Plans ("Fees") are as specified on the Platform or in a separate order form. Fees are exclusive of all applicable taxes (including GST), duties, and levies, which shall be borne by You. Payments shall be made through the payment methods available on the Platform, including credit card, debit card, UPI, net banking, or other accepted methods.
**4.4 Billing Cycle.** Fees are billed in advance on a monthly or annual basis, depending on the Subscription Plan selected. Your Subscription Plan will automatically renew at the end of each billing cycle unless cancelled prior to the renewal date.
**4.5 Price Changes.** We reserve the right to modify pricing for Subscription Plans at any time. We will provide at least thirty (30) days prior notice of any price changes. Price changes will take effect at the start of the next billing cycle following the notice period.
**4.6 Late Payment.** If any Fees remain unpaid beyond the due date, We reserve the right to: (a) charge interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower; (b) suspend or restrict access to the Services; or (c) terminate Your Account.
**4.7 Refunds.** All Fees paid are non-refundable except as expressly stated in these Terms or as required by applicable law. No refunds shall be provided for partial billing periods, unused features, or early termination by You.
**4.8 Taxes.** You are responsible for all applicable taxes associated with the Services. If We are required to collect or remit taxes, such taxes will be added to Your invoice. You shall provide valid tax identification numbers (such as GSTIN) as requested.
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## 5. Your Rights and Obligations
**5.1 License Grant.** Subject to Your compliance with these Terms and payment of applicable Fees, We grant You a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Platform and Services during the term of Your Subscription Plan, solely for Your internal business operations.
**5.2 Acceptable Use.** You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:
- **(a)** License, sublicense, sell, resell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit or make the Services available to any third party;
- **(b)** Modify, translate, adapt, or make derivative works of the Services or any content therein;
- **(c)** Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying structure of any portion of the Services;
- **(d)** Access the Services in order to build a competitive product or service, or copy any features, functions, or graphics of the Services;
- **(e)** Use the Services to transmit any viruses, malware, or other harmful or malicious code;
- **(f)** Use the Services to store, upload, or transmit any content that is unlawful, fraudulent, defamatory, obscene, infringing, or otherwise objectionable;
- **(g)** Use the Services in any manner that could damage, disable, overburden, or impair the Platform or interfere with any other party's use of the Services;
- **(h)** Use automated scripts, bots, scrapers, or other automated means to access the Services in a manner not expressly authorized by Us;
- **(i)** Attempt to gain unauthorized access to any portion of the Services, other Accounts, or any systems or networks connected to the Platform;
- **(j)** Use the Services for any purpose that violates any applicable local, state, national, or international law or regulation.
**5.3 Your Data.** You are solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Customer Data. You represent and warrant that You have all necessary rights, consents, and permissions to provide the Customer Data to Us and to authorize Us to use and process it in accordance with these Terms.
**5.4 Compliance.** You shall comply with all applicable laws, rules, and regulations in connection with Your use of the Services, including but not limited to e-commerce regulations, consumer protection laws, data protection and privacy laws (including the Digital Personal Data Protection Act, 2023), tax laws, export control laws, and the terms of service of any Third-Party Services You integrate with.
**5.5 Third-Party Credentials.** Where the Services require You to provide credentials for third-party platforms (such as marketplace seller accounts, shipping carrier accounts, or CMS platforms), You warrant that You are authorized to provide such credentials and to allow OrderMonk to access such platforms on Your behalf. You are solely responsible for maintaining the validity of such credentials and for any consequences arising from invalid, expired, or revoked credentials.
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## 6. Our Rights and Obligations
**6.1 Service Delivery.** We shall provide the Services with reasonable care, skill, and diligence consistent with industry standards.
**6.2 Support.** We shall provide customer support through the channels specified on the Platform, including email at [[email protected]](mailto:[email protected]). Support response times and availability may vary based on Your Subscription Plan.
**6.3 Updates and Maintenance.** We shall perform all necessary server management, maintenance, and updates to the Platform at no additional cost. We may schedule maintenance windows and will endeavor to provide advance notice for planned maintenance that may affect Service availability.
**6.4 API and Documentation.** We shall provide API documentation and integration guides necessary for You to connect with supported Third-Party Services through the Platform.
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## 7. Data Rights and Privacy
**7.1 Your Data Ownership.** As between You and OrderMonk, You retain all right, title, and interest in and to Your Customer Data. Nothing in these Terms transfers ownership of Your Customer Data to Us.
**7.2 License to Use Data.** You hereby grant Us a non-exclusive, worldwide, royalty-free license to access, receive, store, process, transmit, and use the Customer Data solely for the purposes of: (a) providing, maintaining, and improving the Services; (b) performing Our obligations under this Agreement; (c) providing technical support and assistance; and (d) as required by applicable law.
**7.3 Third-Party Platform Access.** You authorize Us to access Your accounts on Third-Party platforms (such as Amazon Seller Central, Flipkart Seller Hub, shipping carrier dashboards, and CMS admin panels) through APIs and other authorized interfaces for the purpose of providing the Services. You shall ensure that such access is duly authorized under the terms of the relevant third-party agreements.
**7.4 Usage Data.** We may collect and use Usage Data to develop, improve, support, and operate Our products and Services, including for analytics, performance monitoring, and development of new features. Usage Data is owned by Us.
**7.5 Aggregated and Anonymized Data.** We may aggregate and anonymize Customer Data such that it no longer identifies You or any individual, and use such aggregated and anonymized data for any lawful business purpose, including analysis, benchmarking, product development, and training of artificial intelligence and machine learning models.
**7.6 Data Security.** We shall implement and maintain reasonable administrative, technical, and physical safeguards designed to protect Customer Data from unauthorized access, use, alteration, or destruction. Our security measures include, but are not limited to: (a) encryption of data in transit using SSL/TLS protocols; (b) encryption of sensitive credentials (such as API keys) at rest; (c) access controls and authentication mechanisms; and (d) regular security assessments.
**7.7 Data Breach Notification.** In the event of a confirmed security breach affecting Your Customer Data, We shall notify You within seventy-two (72) hours of becoming aware of the breach and shall take reasonable steps to mitigate the impact.
**7.8 Data Retention and Deletion.** Upon termination of Your Account, We shall retain Your Customer Data for a period of thirty (30) days, during which You may request export of Your data. After this period, We shall delete or anonymize Your Customer Data, except as required by applicable law or regulation. You may request deletion of Your data at any time by contacting Us at [[email protected]](mailto:[email protected]).
**7.9 Data Protection Compliance.** You acknowledge that in relation to all personal data accessed, stored, or processed by You on or through the Platform, You are responsible for compliance with all applicable data privacy and protection laws, including the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
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## 8. Intellectual Property
**8.1 OrderMonk IP.** The Platform, Services, all underlying technology, software, algorithms, machine learning models, user interface designs, workflows, Documentation, trademarks, logos, and all related Intellectual Property Rights are and shall remain the exclusive property of FutureMarx Group Private Limited and its licensors. Nothing in these Terms grants You any right, title, or interest in Our Intellectual Property except the limited license expressly set forth herein.
**8.2 Restrictions.** You shall not: (a) copy, modify, or create derivative works of the Platform or Services; (b) remove, alter, or obscure any proprietary notices, labels, or marks on the Platform; (c) use Our trademarks, trade names, logos, or service marks without Our prior written consent; or (d) represent or imply any endorsement or affiliation with Us beyond the scope of this Agreement.
**8.3 Feedback.** If You provide any suggestions, ideas, enhancement requests, feature requests, recommendations, corrections, or other feedback regarding the Services ("Feedback"), You hereby grant Us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, non-exclusive license to use, reproduce, modify, distribute, and incorporate such Feedback into Our products and Services without any obligation of attribution or compensation to You.
**8.4 Reference Rights.** You agree that We may use Your company name, logo, and a general description of Your use of the Services in Our marketing and promotional materials, customer lists, and case studies. You may opt out of this by providing written notice to [[email protected]](mailto:[email protected]).
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## 9. Confidentiality
**9.1 Obligations.** Each party (the "Receiving Party") shall: (a) hold the Confidential Information of the other party (the "Disclosing Party") in strict confidence; (b) not disclose such Confidential Information to any third party without the Disclosing Party's prior written consent, except to its employees, agents, or contractors who have a need to know and are bound by obligations of confidentiality no less protective than those herein; and (c) use such Confidential Information only for the purposes contemplated by this Agreement.
**9.2 Exclusions.** Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was known to the Receiving Party prior to its disclosure by the Disclosing Party without obligation of confidentiality; (c) is received from a third party without any obligation of confidentiality; or (d) is independently developed by the Receiving Party without reference to the Disclosing Party's Confidential Information.
**9.3 Compelled Disclosure.** The Receiving Party may disclose Confidential Information if compelled by law, regulation, or court order, provided that it gives the Disclosing Party prior written notice (to the extent legally permissible) and reasonable cooperation in resisting or limiting such disclosure.
**9.4 Survival.** The obligations of confidentiality under this Section shall survive the termination or expiration of this Agreement for a period of two (2) years.
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## 10. Warranties and Disclaimers
**10.1 Mutual Warranties.** Each party represents and warrants that: (a) it has the legal power and authority to enter into this Agreement; and (b) its performance of this Agreement shall not conflict with any other agreement to which it is a party.
**10.2 Our Warranty.** We warrant that the Services shall be provided with reasonable care and in a professional manner consistent with industry standards.
**10.3 Disclaimers.** EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS:
- **(a)** THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
- **(b)** WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
- **(c)** WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
- **(d)** WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY DATA, INFORMATION, OR RESULTS OBTAINED THROUGH THE SERVICES, INCLUDING AI-GENERATED INSIGHTS, RECOMMENDATIONS, OR ANALYSIS.
- **(e)** WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE RESULTS OF THE USE OF THE SERVICES IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR COMMERCIAL ADVANTAGE.
- **(f)** ANY THIRD-PARTY SERVICES, INTEGRATIONS, PRODUCTS, OR CONTENT ACCESSED THROUGH THE PLATFORM ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY BY US.
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## 11. Limitation of Liability
**11.1 Exclusion of Consequential Damages.** TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ORDERMONK, FUTUREMARX GROUP PRIVATE LIMITED, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO:
- **(a)** Your use of or inability to use the Services;
- **(b)** Any unauthorized access to or alteration of Your data or transmissions;
- **(c)** Any third-party conduct on or related to the Services;
- **(d)** Any interruption, suspension, or termination of the Services;
- **(e)** Any bugs, viruses, or other harmful components transmitted through the Services;
- **(f)** Any errors, inaccuracies, or omissions in any content or information provided through the Services;
WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
**11.2 Cap on Liability.** TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO US DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
**11.3 Essential Basis.** THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY REGARDLESS OF WHETHER THE CLAIM IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, AND SHALL APPLY EVEN IF ANY LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THESE LIMITATIONS REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES AND ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN US.
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## 12. Indemnification
**12.1 By You.** You shall indemnify, defend, and hold harmless FutureMarx Group Private Limited, its affiliates, directors, officers, employees, agents, and contractors from and against any and all claims, demands, losses, damages, costs, expenses (including reasonable attorneys' fees), liabilities, and proceedings arising out of or related to:
- **(a)** Your use of the Services or the Platform;
- **(b)** Your violation of these Terms or any applicable law or regulation;
- **(c)** Your Customer Data or any content You submit through the Platform;
- **(d)** Your infringement or misappropriation of any third-party rights, including Intellectual Property Rights;
- **(e)** Any acts or omissions of Your Authorized Users;
- **(f)** Any dispute between You and Your customers, suppliers, or other third parties;
- **(g)** Your use of or reliance on Third-Party Services accessed through the Platform.
**12.2 Procedure.** We shall promptly notify You of any claim for which We seek indemnification and shall provide reasonable cooperation in the defense thereof. You shall have sole control of the defense and settlement of any such claim, provided that You shall not settle any claim in a manner that imposes any obligation on Us without Our prior written consent.
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## 13. Term, Termination, and Suspension
**13.1 Term.** This Agreement commences on the date You create Your Account and continues until terminated in accordance with this Section.
**13.2 Termination by You.** You may terminate Your Account at any time by providing written notice to Us at [[email protected]](mailto:[email protected]) or through the Account settings on the Platform. Termination will be effective at the end of Your current billing cycle. No refunds shall be provided for the remaining period of any prepaid Subscription Plan.
**13.3 Termination by Us.** We may terminate or suspend Your Account immediately upon written notice if: (a) You breach any material provision of these Terms and fail to cure such breach within fifteen (15) days of receiving notice; (b) You fail to pay any Fees when due; (c) You engage in fraudulent, unlawful, or abusive activity; (d) Your use of the Services poses a security risk to the Platform or other Users; or (e) We are required to do so by law, regulation, or court order.
**13.4 Suspension.** We may suspend Your access to the Services temporarily if: (a) Fees remain unpaid beyond the due date; (b) We detect or suspect a security threat or breach; (c) Your use of the Services disrupts or threatens to disrupt the Platform for other Users; or (d) required by applicable law or third-party platform policies.
**13.5 Effect of Termination.** Upon termination of this Agreement: (a) Your right to access and use the Services shall immediately cease; (b) You shall pay all outstanding Fees; (c) We shall retain Your Customer Data for thirty (30) days, after which it shall be deleted or anonymized; (d) all provisions that by their nature should survive termination shall survive, including Sections 8 (Intellectual Property), 9 (Confidentiality), 10 (Warranties and Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), and 16 (Governing Law and Dispute Resolution).
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## 14. Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations under this Agreement to the extent that such failure or delay results from events beyond the reasonable control of that party, including but not limited to: acts of God, natural disasters, epidemics, pandemics, war, terrorism, riots, civil commotion, government restrictions or sanctions, power failures, internet or telecommunications outages, cyberattacks, labor disputes, or any other similar events ("Force Majeure Event"). The affected party shall notify the other party promptly and shall use reasonable efforts to mitigate the impact of the Force Majeure Event.
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## 15. Modifications to Terms
**15.1** We reserve the right to modify, amend, or update these Terms at any time at Our sole discretion.
**15.2** We shall notify You of material changes to these Terms by email or through a notice on the Platform at least thirty (30) days before such changes take effect.
**15.3** Your continued use of the Services after the effective date of any modifications constitutes Your acceptance of the updated Terms. If You do not agree to the modified Terms, You must discontinue use of the Services and terminate Your Account before the changes take effect.
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## 16. Governing Law and Dispute Resolution
**16.1 Governing Law.** These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
**16.2 Dispute Resolution.** Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good-faith negotiations between the parties for a period of thirty (30) days.
**16.3 Arbitration.** If the dispute is not resolved through negotiation, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties. The seat and venue of arbitration shall be New Delhi, India. The language of arbitration shall be English.
**16.4 Jurisdiction.** Subject to the arbitration clause above, the courts at New Delhi, India shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.
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## 17. Miscellaneous
**17.1 Entire Agreement.** These Terms, together with the Privacy Policy, any Subscription Plan details, and any other policies or agreements referenced herein, constitute the entire agreement between You and Us regarding the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, or representations.
**17.2 Severability.** If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.
**17.3 Waiver.** No failure or delay by either party in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof. No single or partial exercise of any right shall preclude any other or further exercise thereof or the exercise of any other right.
**17.4 Assignment.** You may not assign, transfer, or delegate any of Your rights or obligations under these Terms to any third party without Our prior written consent. We may assign Our rights and obligations under these Terms to any affiliate, successor, or acquirer without Your consent.
**17.5 No Partnership or Agency.** Nothing in these Terms shall create or be deemed to create a partnership, joint venture, agency, or employer-employee relationship between You and Us.
**17.6 Notices.** All notices under these Terms shall be in writing and sent to: (a) in the case of notices to You, the email address associated with Your Account; (b) in the case of notices to Us, [[email protected]](mailto:[email protected]). Notices shall be deemed delivered upon transmission by email.
**17.7 Headings.** The headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.
**17.8 Language.** These Terms are written in English. In the event of any conflict between the English version and any translated version, the English version shall prevail.
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## 18. Contact Information
For any questions, concerns, or requests regarding these Terms, please contact Us:
**FutureMarx Group Private Limited**
Operating as **OrderMonk**
- **Email:** [[email protected]](mailto:[email protected])
- **Website:** [https://ordermonk.com](https://ordermonk.com)
- **Platform:** [https://app.ordermonk.com](https://app.ordermonk.com)
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*© 2026 FutureMarx Group Private Limited. All rights reserved.*
*OrderMonk is a product of FutureMarx Group Private Limited.*
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